Privacy Policy for Customers

Last updated: June 12, 2025

This Privacy Policy explains how BioinGentech SpA collects, uses, and protects your personal data when you purchase our products, request quotations, or otherwise do business with us as a customer.

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1. Who We Are

BioinGentech SpA is a biotechnology company based in Chile, specializing in high-quality PCR kits and diagnostic tools. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

📧 [email protected]
🌐 https://kitpcr.com

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2. What Data We Collect

When you engage with us as a customer, we may collect:

• Full name
• Company name
• Email address
• Phone number
• Shipping and billing addresses
• Order history and invoicing data
• Any other details submitted via online forms or direct communication

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3. How We Collect Your Data

We collect personal data through:

• Quotation or contact forms on our website
• Email correspondence
• Account registration on our site
• Order submissions and related documents

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4. Why We Process Your Data

We use your data for:

• Processing and fulfilling orders
• Creating and sending invoices
• Customer support and communication
• Maintaining records for tax and legal compliance

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5. Legal Basis for Processing

We process customer data based on the following legal grounds:

• Contractual necessity – to fulfill product orders and provide services
• Legal obligations – for invoicing and accounting compliance
• Legitimate interests – to manage and improve our customer relationships

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6. Data Sharing

We do not sell or share your data with third parties, except:

• Hosting and IT service providers (e.g., website, email systems)
• Regulatory bodies, when legally required

All service providers are contractually required to safeguard your data.

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7. Data Security

We use secure WordPress tools, data access restrictions, and 24/7 IT oversight to protect your information from unauthorized access or disclosure.

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8. Your Rights

You have the right to:

• Access the data we hold about you
• Request correction or deletion of inaccurate data
• Object to certain types of processing
• Request data portability
• Withdraw consent (if processing was based on consent)

📧 To exercise your rights, contact us at [email protected]

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9. Data Retention

We retain customer data only as long as necessary to:

• Fulfill ongoing services and support
• Comply with accounting and tax laws

When no longer required, your data will be securely deleted or anonymized.

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10. Changes to This Policy

We may update this policy from time to time. Updates will be announced via a banner on our website. Please check this page periodically for changes.

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