1. Are the contents of the PCR kits ready to use?
Yes. BioinGentech PCR kits contain all necessary components to perform real-time PCR: master mix, RNA/DNA mix, primers, probes, negative control, and positive control. For RNA kits, an internal control is also included.

2. Which internal control is used?
We do not disclose the specific gene. The internal control confirms the presence of RNA or DNA and successful extraction.

3. Do I need an RNA/DNA extraction kit?
Yes. Our kits no longer include extraction kits.

4. Which gene do the PCR kits target?
That information is proprietary and cannot be shared.

5. Which thermal cyclers can be used?
Our kits are compatible with a wide range of real-time thermal cyclers. See each manual for details.

6. Do BioinGentech kits require a special lab setup?
Yes. A real-time PCR thermal cycler is required for One-Step kits, and a conventional thermal cycler for End Point kits.

7. Can I use the kits with my own primers?
Custom applications are possible but must be validated independently.

8. Are your kits for research or diagnostic use?
They are developed for both. Some kits are CE-IVD marked.

9. Do the kits include protocols?
Yes, with setup instructions, cycling conditions, and QC steps.

10. What biosafety level is required?
BSL-1 or BSL-2 depending on sample type.

11. How do I place an order?
Via our website or contact form. Our team will assist you if needed.

12. What happens after submitting my order?
You’ll be contacted within 2 business days with confirmation and a shipping estimate. A tracking number is sent on dispatch.

13. Can I order in bulk?
Yes. Please request a quote via the form using “Bulk order” as the subject.

14. Can I try a product before buying?
Some kits have trial sizes or samples. Shipping costs may apply.

15. What info is needed for an order?
Name, billing/shipping address, phone, and VAT (if applicable).

16. Do you sell to individuals?
No. Sales are for institutions and professionals only.

17. Can I request custom formats or sizes?
Yes. Use the contact form and select “Customised order.”

18. How are temperature-sensitive products shipped?
Products are shipped at room temperature; no cold-chain or cooling elements are needed.

19. Which delivery providers do you use?
We choose the best courier for speed and reliability based on destination.

20. How do I track my order?
You’ll receive a tracking number on the day of shipping.

21. What is the shipping cost?
Calculated automatically at checkout depending on destination.

22. What payment methods are accepted?
Visa, Mastercard, PayPal, and direct bank transfer.

23. What are the payment terms?
Card payments are immediate. Invoices must be paid within 7 days.

24. I have trouble paying. What should I do?
Try another card or method. Contact your bank. If needed, write us at [email protected].

25. Can I return a product?
Returns are only accepted for defective items. Contact us within 5 days with LOT number and photo evidence.

26. Where can I find certificates and documents?
Use the QR code on the product card or visit our website to search by name or SKU.

27. Who can I contact for technical help?
Email us at [email protected] or call +(56) 9 90802078. Our team will respond within 1–2 business days.